CUSTOMER STORY:

How a coffee merchant reduces picking and packing on multi SKU orders
with Colin Pyle - CEO

13

Months using
Simple Merchant

5

Workflows

2,700+

Orders Shipped

67

Monthly CN22s

12

Monthly hours saved

CRU Kafe

CRU Kafe is an ecommerce startup that have developed an eco-friendly, Nespresso®-compatible pod, chock full of artisanal, organically grown and 100% Arabica bean coffee that is conveniently delivered right to your door.

challenge

CRU Kafe had two problems, multi SKU orders and orders coming from three different systems: Amazon, Spree website and subscription business. They had three mail merges and used paper and pen. Multi SKU orders caused alot of headaches as they had to print more than one shipping label, get rid of the extra shipping labels and make sure the right SKUs were packed. Two employees were matching the orders as they picked and packed, which made the process really tedious.

Solution

Using Simple Merchant, Colin was able to simplify the entire order management and shipping workflow by standardising his order data and using shipping labels that displayed quantity and SKU.

“Multi SKU orders were a nightmare to deal with as we had to use paper and pen to ensure we were shipping the right products to the right customer.”

For multi SKU orders, the orders were automatically combined into one shipping label with all the order information.

“Picking, packing and shipping was tedious and a large time suck but now, it just works.”

BENEFITS GAINed

Automate CN22 Forms

Save time. No more filling out forms.

Merge orders into one

Auto merge multiple orders into one order & shipping label.

Quick Reshipments

Reshipments in three steps. Done in a flash.

Workflows for Automation

Use automation to give better customer service without extra effort.

See Quantity and SKUs

Avoid packing the wrong quantity and SKU with it printed on the shipping label.

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